Terms and Conditions

Last updated: April 2026

1. About these terms

These terms and conditions ("Terms") govern your use of the MultiCloudPass platform at multicloudpass.com ("the Platform"), operated by Multicloud Migrations Limited ("we", "us", "our").

By creating an account or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform.

These Terms form a legally binding agreement between you and Multicloud Migrations Limited. They should be read alongside our Privacy Policy, which explains how we collect and use your personal data.

2. Eligibility

To use the Platform and make purchases, you must:

1. be aged 18 or over;
2. be purchasing access for your own personal study — not for business use, resale, or redistribution; and
3. provide accurate and truthful information when registering.

By creating an account, you confirm that you meet these requirements. We reserve the right to suspend or terminate accounts where we reasonably believe these conditions are not met.

3. Account registration and security

You must register for an account to use the Platform. When you register, you agree to:

1. provide a valid email address;
2. keep your login credentials secure and confidential; and
3. notify us promptly at [email protected] if you become aware of any unauthorised use of your account.

You are responsible for all activity that takes place under your account. We are not liable for any loss arising from unauthorised use of your account where you have failed to keep your credentials secure.

4. What we provide

MultiCloudPass is an online cloud certification study platform. Depending on the access tier you purchase, the Platform provides:

1. interactive architecture diagrams;
2. practice exam questions;
3. an AI-powered study assistant;
4. structured learning content covering AWS, Azure, GCP, and OCI cloud platforms; and
5. other study materials and features as made available from time to time.

A free tier with limited functionality is available without payment.

5. Licence

5.1 What you receive

When you purchase a paid tier, we grant you a personal, non-exclusive, non-transferable, perpetual licence to access and use the content and features included in that tier, subject to these Terms.

5.2 What "perpetual" means

Your licence remains valid for as long as the Platform continues to be operated by Multicloud Migrations Limited. We do not charge recurring subscription fees — your purchase is a one-time payment.

If we decide to discontinue the Platform, we will give you at least 90 days' written notice to the email address associated with your account. During that notice period, you will continue to have full access to your purchased tier.

5.3 Restrictions on the licence

Your licence is personal to you. You may not:

1. share your account or login credentials with any other person;
2. resell, sublicense, or otherwise transfer your access to any third party;
3. use any content or materials from the Platform to build, develop, or contribute to a competing product or service; or
4. use the Platform for any commercial purpose other than your own personal study.

6. Acceptable use

When using the Platform, you must not:

1. scrape, crawl, or use any automated means to extract content or data from the Platform;
2. attempt to access the Platform through automated tools, bots, or scripts (other than a standard web browser or our official interfaces);
3. reverse engineer, decompile, or disassemble any part of the Platform's software;
4. interfere with or disrupt the Platform's infrastructure, security, or performance;
5. use the Platform in any way that violates applicable law or regulation; or
6. attempt to gain unauthorised access to any part of the Platform, other users' accounts, or our systems.

We reserve the right to suspend or terminate your account immediately if we reasonably believe you have breached this section.

7. Payment, pricing, and refunds

7.1 Pricing

Different tiers of access are available at different price points. Prices are displayed on the Platform at the time of purchase. All prices are inclusive of VAT where applicable.

We reserve the right to change our pricing at any time. Any price change will not affect purchases already completed.

7.2 Payment processing

All payments are processed securely by Stripe. We do not store your card details directly. Your payment is subject to Stripe's terms of service.

7.3 Refund policy

We offer a 14-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the date of purchase — no questions asked.

To request a refund, contact us at [email protected]. Refunds will be processed to the original payment method via Stripe.

After 14 days from the date of purchase, all sales are final and no refunds will be issued.

7.4 Your statutory rights

This refund policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8. AI features — important disclaimer

The Platform includes AI-powered features, including an AI study assistant. You should be aware that:

1. AI-generated content is provided for study and educational purposes only;
2. AI-generated responses may not always be accurate, complete, or up to date;
3. you should not rely on AI-generated content as a sole source of information, and you should verify important information independently; and
4. we do not guarantee the accuracy of any AI-generated content provided through the Platform.

9. Intellectual property

All content on the Platform — including architecture diagrams, practice questions, learning materials, text, graphics, software, and the underlying code — is owned by or licensed to Multicloud Migrations Limited and is protected by copyright, database rights, and other intellectual property laws.

Your licence under section 5 gives you the right to access and use the content for personal study. It does not transfer any ownership of intellectual property to you. You may not reproduce, distribute, or publicly display any content from the Platform without our prior written consent.

10. Limitation of liability

10.1 What we do not exclude

Nothing in these Terms excludes or limits our liability for:

1. death or personal injury caused by our negligence;
2. fraud or fraudulent misrepresentation; or
3. any other liability that cannot be excluded or limited by law, including your statutory rights under the Consumer Rights Act 2015.

10.2 Limits on our liability

Subject to section 10.1, and to the maximum extent permitted by law:

1. we are not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of the Platform;
2. we are not liable for any loss of profit, revenue, data, or business opportunity, whether direct or indirect;
3. our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the amount you paid to us for access to the Platform in the 12 months preceding the claim; and
4. we do not guarantee that the Platform will be available without interruption, or that it will be free from errors or defects.

10.3 Digital content

Where the Platform provides digital content, we warrant that it will be of satisfactory quality, fit for a particular purpose, and as described, as required by the Consumer Rights Act 2015. If digital content is faulty, you are entitled to a repair or replacement and, if the fault cannot be fixed, a full or partial refund.

11. Termination

11.1 Termination by us

We may suspend or terminate your account and access to the Platform immediately if:

1. you breach any of these Terms;
2. we reasonably believe your account is being used fraudulently or in an unauthorised manner; or
3. we are required to do so by law or by a regulatory authority.

Where we terminate your account for breach, you will not be entitled to a refund.

11.2 Termination by you

You may close your account at any time by contacting us at [email protected]. If you close your account within 14 days of purchase, you may still request a refund under section 7.3. After 14 days, closing your account does not entitle you to a refund.

11.3 Effect of termination

On termination, your right to access the Platform will cease. Sections of these Terms that by their nature should survive termination (including sections on intellectual property, limitation of liability, and governing law) will continue to apply.

12. Changes to the Platform

We may update, modify, or improve the Platform from time to time. This may include adding new features, modifying existing content, or removing features that are no longer viable. We will make reasonable efforts to maintain the core functionality of the tier you have purchased.

If we make changes that materially reduce the functionality of a paid tier you have purchased, we will notify you in advance and, where appropriate, offer a pro-rata refund or alternative access.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by a prominent notice on the Platform at least 30 days before the changes take effect.

Your continued use of the Platform after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you should stop using the Platform and may close your account.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. This does not affect any mandatory consumer rights you may have under the law of the country in which you are resident.

15. Dispute resolution

If you have a complaint or dispute, we encourage you to contact us first at [email protected] so that we can try to resolve the matter informally.

If we cannot resolve the dispute informally, you may also use the European Commission's Online Dispute Resolution platform (where applicable) at https://ec.europa.eu/consumers/odr, or refer the dispute to the courts as set out in section 14.

16. General

1. Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us in relation to your use of the Platform.
2. Severability. If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.
3. Waiver. A failure by us to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
4. Third-party rights. These Terms do not confer any rights on any person other than you and us. No third party may enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.
5. Assignment. You may not assign or transfer your rights under these Terms. We may assign our rights and obligations to a successor entity in the event of a merger, acquisition, or sale of assets, provided that the successor honours the terms of your existing licence.

17. Contact

If you have any questions about these Terms, please contact us:

Email: [email protected]

Multicloud Migrations Limited, 12 Calderon Road, London, E11 4EU